At Indian Prints, we aim to process and deliver your orders safely and on time. We ship orders within India and to selected international destinations.
1. Order Processing
Orders are generally processed and dispatched within 2–5 business days after the order is confirmed.
Processing may take longer during weekends, public holidays, sales, or periods of high order volume.
Once your order has been shipped, you will receive the available shipping and tracking details.
2. Delivery Time
Within India
Delivery generally takes around 3–7 business days after dispatch, depending on the delivery location and courier service.
International Orders
International delivery generally takes around 7–15 business days after dispatch. Delivery times may vary depending on the destination country, customs clearance, courier service, and local delivery conditions.
Delivery timelines are estimates and are not guaranteed.
3. Shipping Charges
Shipping charges are calculated based on the delivery location, order size/weight, and applicable shipping rates.
The applicable shipping charges will be shown during checkout before you complete your purchase.
International customers may also be required to pay customs duties, import taxes, local taxes, or other charges imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout.
4. Order Tracking
Once your order has been dispatched, we will provide tracking information where available.
You can use the tracking details to check the status of your shipment.
5. International Shipping
We ship to selected international destinations.
International customers are responsible for providing a complete and accurate delivery address and contact information.
Customs authorities in the destination country may inspect shipments or request additional information. Such procedures may cause delays.
Indian Prints is not responsible for delays caused by customs, import restrictions, local authorities, or circumstances beyond our reasonable control.
6. Incorrect or Incomplete Address
Please make sure that your shipping address, phone number, and other delivery information are correct when placing your order.
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping or re-delivery charges may apply.
7. Delayed or Lost Shipments
Delivery times are estimates and may be affected by weather, transportation issues, customs, public holidays, courier delays, or other circumstances beyond our control.
If your shipment is significantly delayed or appears to be lost, please contact us with your Order ID and tracking details so that we can assist you.
8. Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and product before discarding any packaging.
If the product is damaged, incorrect, or defective upon delivery, please contact us as soon as possible with your Order ID and clear photographs or video of the issue.
Any resolution will be handled according to our Return, Refund and Exchange Policy and applicable law.
9. Undelivered or Refused Orders
If an order is returned to us because the customer is unavailable, refuses delivery, or provides an incorrect address, any refund or re-shipping will be handled according to our applicable policies.
Additional delivery charges may apply if re-shipping is requested.
10. Contact Us
If you have questions about shipping or the status of your order, please contact us using the contact details provided on our website.
Please include your Order ID when contacting us about a specific order.